Help Center

What are the shipping options available for my order?

We offer standard and express shipping options through FedEx, USPS, UPS and DHL. Standard shipping is free for orders over $50 and typically takes 3-5 business days. Express shipping is available for $12.95 and delivers in 1-2 business days. International shipping is also available, with delivery times ranging from 7-14 business days depending on the destination.

Are there any shipping costs for orders under $50?

Yes. Shipping costs vary per method, service, location and package size. 

Do you offer international shipping?

Yes, we offer international shipping to several countries including AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, MY, NL, NO, NZ, PL, PT, SE, SG, and US. Delivery times vary from 7-14 business days depending on the destination.

What is your policy on shipping to PO boxes?

We do not ship to PO boxes. All shipping addresses must be a physical address. If you do not have a physical address, we recommend shipping to a friend or family member's address.

Can items be shipped to multiple addresses in one order?

We currently do not support shipping to multiple addresses in a single order.

Each address must be submitted separately.

Is it possible to schedule a delivery time?

Currently, we do not offer scheduled delivery times. Deliveries occur during standard business hours.

What packaging materials do you use for shipping?

We use eco-friendly carbon neutral packaging.

Can I change the shipping address after placing an order?

If your order has not yet been processed, you can update your shipping address by contacting our customer service team.

Can I change the billing address after placing an order?

No. You may not change the billing address after placing an order.

Can I change the shipping address after placing an order?

We employ secure packaging practices and select reliable carriers to minimize any risks during transit.

Are signatures required for delivery?

Signatures are not typically required for delivery unless specified at checkout or mandated by certain carriers.

What payment methods do you accept?

We accept payments via Shopify Pay, Apple Pay, and Google Pay. These digital wallets offer a secure and convenient way to complete your purchase. All transactions are processed in USD.

Can I pay with a credit card?

Yes, you can pay with a credit card through Shopify Pay, Apple Pay, or Google Pay. These services securely process your credit card information and offer additional layers of security. You may also checkout using PayPal.

Are there any transaction fees?

We do not charge any transaction fees for payments made through Shopify Pay, Apple Pay, or Google Pay. However, your bank or credit card issuer may impose their own fees for international transactions if you are located outside the US.

Is it safe to use digital wallets?

Yes, using digital wallets like Shopify Pay, Apple Pay, and Google Pay is safe. These services use advanced encryption and security measures to protect your financial information. Your data is securely stored and handled by the respective wallet providers.

What currencies do you accept?

We accept payments in USD only. All prices are displayed in USD, and transactions are processed in this currency. If you need to convert your currency, we recommend doing so before making your purchase to avoid any unexpected fees.

How long does it take to process an order?

Once an order is placed, it is processed within 1-2 business days. For overnight orders, orders are processed same day. Processing includes verifying payment, preparing the order for shipment, and generating an order confirmation email. After processing, standard shipping takes 3-5 business days within the US, and express shipping takes 1-2 business days.

Can I cancel or modify my order after it has been placed?

You can cancel or modify your order within 24 hours of placing it, provided it has not yet been processed for shipment. To do this, please contact our customer service team via live chat or at noreply@shopiosx.online. After 24 hours, orders are processed and shipped, and modifications may not be possible.

What should I do if I haven’t received my order confirmation email?

If you haven’t received your order confirmation email within 15 minutes of placing your order, please check your spam or junk folder. If it’s not there, contact our customer service team at through live chat or at info@shopiosx.online. We will check the order status and provide you with an update.

How can I track the status of my order?

You can track the status of your order by logging into your account on our website or using the tracking number provided in your order confirmation email. Tracking information is updated in real-time and includes shipping status, delivery estimates, and any delays.

When will I receive my order?

For standard shipping within the US, you can expect to receive your order in 3-5 business days. For express shipping, delivery typically takes 1-2 business days. International shipping takes 7-14 business days depending on the destination. All orders include tracking information sent via email once your package ships.

What is your return policy?

We offer a hassle-free return policy. You can return items within 30 days of receipt for a full refund or exchange. To initiate a return, please contact our customer service team through live chat or email us at info@shopiosx.online. We will provide you with instructions on how to return the item and any necessary forms.

How long does it take to process a return?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Are there any return shipping costs?

Return shipping costs are the responsibility of the customer. We recommend using a secure and trackable shipping method to return your item. Once we receive and inspect the item, we will notify you if any restocking fees apply.

Can I exchange an item instead of getting a refund?

Yes, you can request an exchange instead of a refund. To do this, please contact our customer service team through live chat or email us at noreply@shopiosx.online. We will provide you with instructions on how to return the item and select a replacement product.

What should I do if my return is not processed?

If you have not received a refund yet or your return is not processed, please first check your email for any notifications from us. If you have tried this and have not received a resolution, please do not hesitate to contact our customer service team through live chat or email us at noreply@shopiosx.online. We will investigate the issue and provide you with a resolution.

Are customer accounts required to make a purchase?

Customer accounts are optional. You can choose to create an account to save your information for future purchases, track your orders, and manage your account details. However, you can also make a purchase without creating an account by providing your information directly at checkout.

How can I create a customer account?

To create a customer account, proceed to the checkout page and select the option to create an account. You will be prompted to enter your email address and create a password. You can then enter your shipping and billing information. Once your account is created, you can save your information for future purchases and manage your account details online.

How can I update my account information?

To update your account information, log in to your account on our website. From there, you can edit your personal information, update your shipping and billing addresses, and change your password. If you need further assistance, please contact our customer service team at 2019928728 or email us at noreply@shopiosx.online.

How can I delete my customer account?

To delete your customer account, please contact our customer service team at 2019928728 or email us at noreply@shopiosx.online. We will guide you through the process and ensure that all your personal information is removed from our records. Please note that deleting your account will remove all order history and saved information.

Can I view my order history in my account?

Yes, if you have created a customer account, you can view your order history by logging into your account on our website. Your order history will display all past orders, including order status, items purchased, and shipping details. This feature allows you to track your previous orders and manage your account efficiently.